Terms of Service
Last updated: April 2026
1. Service Description
Genview provides AI Search Optimization (AEO) monitoring, analysis, and reporting services. We query AI platforms (ChatGPT, Gemini, Copilot, etc.) on behalf of customers and provide monthly reports on brand visibility.
2. Account Registration
Users must register via Google OAuth. One account per email address. Organizations may have multiple users within plan limits.
3. Subscription & Billing
- Subscriptions are billed monthly or annually from the date of subscription.
- Upgrades take effect immediately with prorated charges.
- Downgrades take effect at the end of the current billing period.
- Cancellations take effect at the end of the current billing period.
- Data is retained for 30 days after cancellation.
- Refunds are not available for partial billing periods.
4. Acceptable Use
Users may not: abuse the AI query system, resell data, reverse engineer the service, or use the service for illegal purposes.
5. Data Ownership
AI responses and analysis results generated through the service belong to the customer's organization. Genview retains the right to use anonymized, aggregated data for benchmarking purposes.
6. Limitation of Liability
Genview is provided "as is." We do not guarantee specific score improvements. AI platform responses are beyond our control and may change without notice.
7. Governing Law
These terms are governed by the laws of Japan. Any disputes shall be resolved in the Tokyo District Court.
Privacy Policy
Last updated: April 2026
1. Data We Collect
- Account data: Email address, name (via Google OAuth)
- Organization data: Company name, industry, target services, competitors
- Usage data: Login times, feature usage, report views
- AI response data: Responses from AI platforms queried on your behalf
- Payment data: Managed by Stripe. We do not store credit card numbers.
2. How We Use Data
- To provide the AEO monitoring and reporting service
- To generate industry benchmarks (anonymized, aggregated)
- To send service notifications and reports
- To improve the service quality
3. Data Sharing
We do not sell personal data. We share data only with:
- Stripe (payment processing)
- Firebase/Google (authentication)
- SendGrid (email delivery)
- AI platforms (to execute queries on your behalf)
4. Data Retention
- Active accounts: Data retained while subscription is active
- Cancelled accounts: Data retained for 30 days, then permanently deleted
- Free diagnosis data: Retained for 90 days
5. Your Rights
You have the right to: access your data, correct inaccuracies, request deletion, and export your data. Contact report@genview.io for requests.
6. GDPR (EU Users)
For EU users, Genview acts as a data processor. Legal basis for processing: contractual necessity and legitimate interest. Data transfers outside the EU are covered by Standard Contractual Clauses.
7. Cookies
We use localStorage for authentication tokens and language preference. No third-party tracking cookies.